According to a recent survey of 2,000 US and UK office workers, 76% of businesses in the UK and US still rely on mass emails to communicate with staff. Is it any wonder, then, that less than half of workers are satisfied with the communication they get from senior management? Employees these days expect regular and timely communication. They want to hear about what’s happening when it’s happening – and when it matters, they want to hear from leadership directly.
What can you do to guard against communication breakdown? What mix of communications guarantees all employees consistently feel engaged and motivated?